Help & FAQ

FOR ALL YOUR EYEWEAR QUESTIONS

FAQ

HAVE A QUESTION?

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We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.

Frequently Asked Questions

Frame & ordering

I am a patient at your store, how do I order my eyeglasses online?

Can I order just the frame?

Can you help me with choosing my eyeglasses?

Can you help me choose a frame?

Is my order checked by an optician before shipment?

What brands do offer?

Prescription

What do I need to place an order for my prescription eyeglasses?

How do I measure my P.D (Pupillary Distance)?

What is the strongest prescription you can fill?

Can I use my contact lens prescription?

What if I entered or uploaded the wrong prescription?

What is the warranty on the frame?

Returns / Exchanges / Shipping

What is your RETURN POLICY?

How long does it take to get to receive my Eyeglasses?

My glasses arrived but are damaged or broken during shipment. What should I do?

What shipping carrier does Todays Eyewear use?

Do you offer a Warranty?

PAYMENTS / VISION INSURANCE

Are my payments and cards secure?

Do you accept Vision Insurance?

Will you offer Vision Insurance in the future?

Do you accept FSA/HSA cards for payment?